Terms & Conditions

Last updated: June 2025

Welcome to OneStack Digital Agency. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing this website and using our services, you accept these Terms & Conditions in full. If you do not agree with any part of these terms, you must not use our website or services.

These terms constitute a legally binding agreement between you ("Client," "You," or "Your") and OneStack Digital Agency ("We," "Us," or "Our").

2. Services

OneStack Digital Agency provides digital solutions including but not limited to:

• Web design and development
• E-commerce solutions
• Search Engine Optimization (SEO)
• Digital marketing and advertising
• Brand identity and design
• AI automation and chatbots
• IT support and maintenance
• Analytics and reporting
• Content creation and copywriting
• Social media management

2.1 Service Descriptions

We strive to accurately describe our services. However, we do not warrant that service descriptions, pricing, or other content on our site is error-free. We reserve the right to correct any errors, inaccuracies, or omissions.

2.2 Service Availability

All services are subject to availability. We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice.

3. Service Agreements

Specific services are governed by separate service agreements or proposals. These agreements will detail:

• Scope of work – Exactly what will be delivered
• Timeline and milestones – When deliverables will be completed
• Payment terms and pricing – How much and when
• Deliverables – What you will receive
• Warranties and guarantees – Our commitments to you

In the event of any conflict between these Terms & Conditions and a service agreement, the service agreement will take precedence.

4. Pricing and Payment

4.1 Pricing

• All prices are in Nigerian Naira (₦) unless otherwise stated
• Prices are subject to change with notice
• Service agreements lock in pricing for their duration
• Quotes are valid for 14 days from issue

4.2 Payment Terms

• Setup fees: One-time fees are due before work begins
• Monthly fees: Due on the first day of each month
• Late payments: May result in service suspension after 14 days of non-payment
• Reactivation: A reactivation fee may apply after suspension

4.3 Payment Methods

We accept:

• Bank transfers
• Card payments via Paystack
• USSD payments

All payments are processed securely. We do not store your payment card information.

4.4 Taxes

All fees are exclusive of applicable taxes. You are responsible for any taxes, duties, or levies associated with our services.

5. Intellectual Property

5.1 Ownership of Deliverables

Upon final payment, you receive full ownership of all deliverables created specifically for your project. This includes:

• Source code and databases
• Designs and graphics
• Written content and copy
• Brand assets and guidelines

5.2 Our Intellectual Property

We retain ownership of our proprietary systems, frameworks, tools, and methodologies used in delivering services. You receive a license to use these as part of your deliverables. This includes:

• Internal code libraries and frameworks
• Automation templates and workflows
• Design systems and component libraries

5.3 Client Content

You retain ownership of all content you provide. You grant us a license to use it for the purpose of delivering services. This license terminates upon project completion or termination.

6. Confidentiality

We treat your business information as confidential. We will not share your data with third parties except as necessary to deliver services or as required by law.

Our obligations of confidentiality include:

• Business strategies and plans
• Customer lists and data
• Financial information
• Proprietary processes and methods
• Any information marked as confidential

This obligation survives termination of our agreement.

7. Limitation of Liability

• No liability for indirect damages: We are not liable for loss of profits, revenue, data, or business interruption
• Maximum liability: Limited to the total fees paid for services in the preceding 3 months
• Force majeure: We are not liable for delays caused by events beyond our control (including but not limited to war, strikes, natural disasters, internet outages, or government actions)
• Third-party services: We are not liable for issues caused by third-party services (e.g., Google, social media platforms, hosting providers)

8. Refund Policy

• Setup fees: Non-refundable as they cover work already performed during the discovery and setup phase
• Monthly fees: Refundable only if we fail to meet the guarantee terms stated in your service agreement
• Guarantee: If we don't meet KPIs (15% traffic/20% leads/3x ROAS), we provide a free month of service or allow cancellation with zero penalties
• No refunds for completed work: Work that has been delivered and approved is non-refundable

9. Term and Termination

• Monthly agreements: Either party may terminate with 30 days written notice
• Project agreements: Terminated upon completion or breach
• Breach: We reserve the right to terminate services for non-payment or material breach of these terms
• Immediate termination: We may terminate immediately if you violate intellectual property rights or engage in illegal activity

Upon termination, you will pay for all work completed up to the termination date. We will provide final deliverables upon receipt of payment.

10. Client Responsibilities

You agree to:

• Provide timely access to information, decision-makers, and content
• Provide all materials needed for project completion within agreed timelines
• Review deliverables and provide feedback promptly
• Ensure you have the rights to all content you provide
• Maintain backups of your own data
• Comply with all applicable laws and regulations

10.1 Delays Caused by Client

If you cause delays by not fulfilling your responsibilities, we may adjust timelines and pricing accordingly. We will notify you of any such adjustments.

11. Warranties and Disclaimers

• Service performance: We deliver services with reasonable care and skill
• No guarantee of specific results: While we guarantee specific KPIs as stated in your service agreement, we do not guarantee specific ranking positions, sales figures, or revenue amounts
• Third-party services: We are not responsible for the performance of third-party services
• "As is" basis: Our website is provided "as is" without warranties of any kind

12. Indemnification

You agree to indemnify, defend, and hold harmless OneStack Digital Agency, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Violation of these terms
• Infringement of intellectual property rights
• Your content or materials

13. Governing Law

These terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in the courts of Lagos, Nigeria.

By using our services, you consent to the exclusive jurisdiction of Nigerian courts.

14. Changes to Terms

We may update these terms periodically. We will notify you of significant changes via:

• Email notification
• Website notice
• Updated date at the top of this page

Continued use of services after changes constitutes acceptance of updated terms.

15. Entire Agreement

These terms, together with any service agreements, constitute the entire agreement between you and OneStack Digital Agency. They supersede all prior agreements, understandings, or representations.

16. Contact

For questions about these terms, please contact us:

• Email: oborimusa@gmail.com
• Phone: +234 803 966 1354
• Address: Osogbo, Osun State, Nigeria